ICICI bank brings in 32 lakh customers under the voice recognition service, eyes at 5 mn transactions
ICICI Bank has said it has brought 32 lakh customers under the voice recognition service for phone banking and is aiming to conduct 50 lakh transactions via this facility by the end of this fiscal.
At the time of launch, the bank had said the service could be used by its 33 million savings account and credit card customers. In recent times, there has been a big thrust by lenders on launching mobile banking products and with the introduction of Unified Payments Interface, it is likely to get much stronger.
Our decision to invest in this new technology was primarily driven by the objective of enhancing convenience and the everyday banking experience of our customers
Due to security considerations, there is an allotted time for completing a transaction and many a time transactions used to fall through as the customer took time to key in the numbers from their keypad.